How do I register with Kaizen Energy Ltd for the supply of heat to my apartment?
You can register for supply and sign up using the FAQ for our new app and webportal HERE
How does the system work?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enable customers to easily set their time schedules and temperatures to match their own requirements.
How do I operate the heating system?
The heating system is operable via the Danfoss timeclock located on the wall inside your apartment. The operating instructions for these units can be viewed HERE
How do I control the temperature?
The temperature is controlled via the thermostat located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.
Do I need to program my Hot water?
Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your timeclock. You also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central heating system.
How are meter readings taken?
Each apartment in Time Place has two meters. One meter measures the supply of hot water you’re your hot water cylinder while the other measures the supply of heating into your radiator circuit. Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Generally bills are based on actual meter readings however any estimated readings will be highlighted with an (e) shown on your bill.
What is involved in the billing process?
Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.
What is the standing charge?
The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.
Who can I contact to report a problem with my heating or hot water?
Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent.
How is the standard consumption rate calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Rates are revised in conjunction with the management company and may increase or decrease depending on gas rates and system efficiency levels.
Who do I contact if I have a query on my bill?
Please get in touch with our office by email at billing@kaizenenergy.ie or by phone at 01 685 3516. Our office hours are Monday – Thursday, 9:00 AM – 5:00 PM and Friday, 9:00 AM – 4:30 PM
How do I close my account?
If you are moving home, please provide us with a written notification to moves@kaizenenergy.ie, and we will issue you with your final bill, which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.