How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
You can register for supply using our FAQ along with our new app or web portal HERE
How does the system work?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment. There is a heat interface unit (HIU) in each apartment that converts this hot water into heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
How do I operate the heating system?
The heating system is operable via the Danfoss time-clock located on the wall inside the apartment. The operating instructions for this unit can be found in the information booklet supplied to each apartment or you can download it HERE
How do I control the temperature?
The temperature is controlled via the thermostat which is part of the Danfoss time-clock located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.
Do I need to program my Hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use.
How are meter readings taken?
Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy consumption.
What is involved in the billing process?
Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.
What is the standing charge?
The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.
Who can I contact to report a problem with my heating or hot water?
Kaizen Energy are responsible for the centralized plant & equipment and operate 24/7 cover; the out of hours emergency contact number is 086 057 5607. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord or management agent.
How is the standard consumption rate calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Our rates are currently not fixed due to global inflation in energy costs. Rates are now revised bi-monthly in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.
How much is my heat supply deposit and how can I pay it?
Your deposit is €250 if you sign up for direct debit payment or €400 if you pay by other means. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement and you settle your account.
How do I close my account?
If you are moving home, please send us a written notification to moves@kaizenenergy.ie. We will issue you with your final bill, which you can pay through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.