About Us

Our Team

The Kaizen Energy team bring an innovative approach and established processes in order to fully utilise energy generating systems (EGS) and distribution systems to their maximum potential. Our approach to managing these systems is both flexible and adaptive to cater for all of our client’s requirements. We work closely with our clients and provide a fully transparent reporting structure on both energy and financial performance. Our experience in this sector is unrivaled and we are constantly finding ways to drive improvements in how we operate as a company and how this translates into better, more efficient systems for our clients. In the background DHS systems need to operate to their maximum potential in order to provide reliable and competitive energy. Technically you can be assured that we are a safe pair of hands and will always find ways of improving system efficiency. For our energy customers we provide a friendly, dedicated customer management team to deal with all your queries from technical fault finding through to day to day billing queries.

All departments can be reached via billing@kaizenenergy.ie, and our Customer Service team will ensure your email is forwarded to the appropriate department members.

Fintan Lyons – Managing Director

Fintan is the principal of Kaizen Energy. Having worked in the building services industry for the past 8 years Fintan identified a necessity for a company that solely concentrates on the District heating (DHS) / District Energy (DES) sector in Ireland. Fintan graduated from DIT with an MBA in 2012 and also holds a degree in Building Services & Construction Management and a diploma in Facilities Management. Please join my professional network on LinkedIn : ie.linkedin.com/pub/fintan-m-lyons/28/960/152

Client Relationship Team

The Clients Department at Kaizen Energy is dedicated to building strong, transparent relationships with our clients, including Owner Management Companies (OMCs) and property agencies. As the primary point of contact for these organizations, the department ensures effective collaboration from the mobilization phase to ongoing support and after-sales service.

While our customers (tenants) are served through our Customer Service Team, the Client Department focuses on managing larger-scale client partnerships. This includes facilitating smooth transitions during new project setups, addressing client queries, resolving concerns, and ensuring that operational processes align with the specific requirements of each client.

By maintaining open communication and proactively supporting clients, the department plays a vital role in upholding trust and delivering exceptional service throughout the lifecycle of our partnerships.

For inquiries, please contact us at billing@kaizenenergy.ie, and our team will ensure your query is directed to the appropriate department.

Customer Service Team

Our Customer Service team is at the heart of Kaizen Energy, dedicated to ensuring smooth and efficient communication with our customers. Every team member brings a wealth of knowledge, a friendly approach, and a genuine commitment to helping with queries and concerns. Whether it’s guiding customers through account management, troubleshooting issues, or providing clarity on our services, the team works diligently to deliver a seamless experience. We believe in problem-solving with empathy and efficiency, ensuring every customer feels heard and supported.

For inquiries, please contact us at billing@kaizenenergy.ie, and our team will ensure your query is directed to the appropriate department.

Finance Team

The Finance Team at Kaizen Energy plays a pivotal role in managing the financial aspects of our operations and client contracts. With extensive expertise in accounting and financial management, the team oversees accurate financial reporting, ensures timely billing, and supports the overall financial performance of our contracts. Acting as a key point of contact for our clients, the team provides insights into contract performance, reconciles accounts, and ensures compliance with financial best practices. Their dedication to precision and efficiency supports the smooth operation of our business and fosters trust and transparency with our clients.

For inquiries, please contact us at billing@kaizenenergy.ie, and our team will ensure your query is directed to the appropriate department.

Credit Control Team

Our Credit Control team combines extensive experience in customer service and administration to ensure smooth and efficient financial operations. They are responsible for reconciling customer payments, addressing overdue accounts, and assisting with payment queries. By establishing payment plans, negotiating terms, and resolving disputes, the team ensures a transparent and supportive approach to credit management. Working closely with finance, they maintain a professional and customer-focused approach to ensure all accounts are handled effectively.

For any payment-related queries, please contact us at payments@kaizenenergy.ie.

Billing and Operations Support Team

Our Billing and Operations Support team plays a critical role in ensuring seamless administrative and billing processes across Kaizen Energy. They collaborate closely with various departments, including accounting, customer care, and operations, to maintain accurate and timely billing cycles. The team is responsible for preparing invoices, addressing customer inquiries, and resolving billing discrepancies with precision and care. Their extensive industry knowledge and commitment to detail help streamline processes, enhance efficiency, and provide clear and reliable support to our clients. By combining technical expertise with a customer-focused approach, the team ensures that all billing and operational needs are handled effectively and professionally.

For billing inquiries, please contact us at billing@kaizenenergy.ie. For account moves or related queries, please reach out to moves@kaizenenergy.ie.

Operations Team

The Operations Team at Kaizen Energy is dedicated to ensuring the efficient and effective delivery of our services. With a focus on safety, reliability, and performance, the team works across various departments to oversee daily operations and support long-term strategic goals. Leveraging expertise in engineering, business management, and technology, the team coordinates essential activities, manages contracts, and ensures the highest standards in service delivery. By integrating innovative solutions and fostering collaboration, the Operations Team plays a key role in maintaining the performance and reliability of our district heating systems, ensuring that our clients receive the best possible experience.

For inquiries, please contact us at billing@kaizenenergy.ie, and our team will ensure your query is directed to the appropriate department.

Service Team

The Service Team at Kaizen Energy is dedicated to maintaining the safe and efficient operation of our district heating systems. With extensive technical expertise in mechanical, electrical, and control systems, the team ensures that our plant and equipment operate optimally through planned preventative maintenance, reactive support, and remote monitoring.

They play a crucial role in addressing technical challenges, implementing energy-efficient solutions, and maintaining system reliability. Committed to delivering high standards of service, the team works collaboratively to uphold the performance and sustainability of our heating systems, ensuring comfort and reliability for our customers.

For service-related inquiries, please contact us at service@kaizenenergy.ie. For any internal equipment issues, please contact your landlord as Kaizen Energy is not responsible for internal apartment equipment. If your query is billing-related, please reach out to billing@kaizenenergy.ie first.